Shipping policy
Shipping policy
We ship worldwide from our studio in New Zealand, including to Australia, Asia, Europe, the UK, the US and Canada. Every order is tracked and sent with NZ Post.
Rates and delivery times
|
Destination |
Service |
Delivery time |
Cost |
|---|---|---|---|
|
New Zealand (metro) |
Courier, tracked |
1–2 working days |
NZD $10 |
|
New Zealand (rural) |
Courier, tracked |
2–4 working days |
NZD $16 |
|
Australia |
Economy, tracked |
3–6 working days |
approx. AUD $15 |
|
Asia |
Economy, tracked |
3–10 business days |
approx. USD $24 |
|
Europe (EU) |
Economy, tracked |
3–10 business days |
approx. EUR 25 |
|
United Kingdom |
Economy, tracked |
3–10 business days |
approx. GBP 21 |
|
United States |
Economy, tracked |
3–10 business days |
approx. USD $30 |
|
Canada |
Economy, tracked |
3–10 business days |
approx. CAD $42 |
International prices are approximate conversions from NZD and may vary with exchange rates. The exact amount is shown in your local currency at checkout. Shipping is charged per order.
Delivery estimates
Delivery times are courier estimates and don't include packing time. Tracking details are emailed once your parcel is collected. Larger orders may ship in two parcels for safe transit, each with its own tracking number.
Customs and duties
Duties and taxes may apply to international orders and are the responsibility of the recipient. Australian orders under AUD $1,000 do not incur duties or GST.
Address changes
If your order hasn't been packed or collected, we can usually update the delivery address. Once it's with the courier, changes can't be guaranteed. Please check your address carefully at checkout.
Delayed or lost parcels
If tracking hasn't updated for more than 3 working days, or your parcel is marked delivered but hasn't arrived, email info@postobjects.com and we'll open a case with the courier.
Damaged in transit
Every candle is packed carefully in its gift box, nested in tissue and hexagonal paper. If something still arrives damaged, email info@postobjects.com within 48 hours with a photo of the candle and the packaging. We'll send a replacement, or a refund if that style is out of stock.
Returns
Change-of-mind returns are accepted within 30 days of delivery. See our Return and refund policy for details.