FAQ
Where do you ship?
Worldwide, including New Zealand, Australia, Asia, Europe, the UK, US and Canada.
How much is shipping, and how long does it take?
New Zealand: tracked courier, 1–2 working days (rural add 1–2 days). NZD $10 metro, $16 rural.
Australia: economy tracked, 3–6 working days. Approx. AUD $15.
Asia, Europe, UK, US and Canada: economy tracked, 3–10 business days. Approx. USD $24 (Asia), EUR 25, GBP 21, USD $30, CAD $42.
Exact rates are shown in your local currency at checkout. Delivery estimates don't include our packing time.
Full shipping details here.
Can I track my order?
Yes. All orders include tracking.
Will I have to pay customs or duties?
Duties and taxes may apply to international orders and are the responsibility of the recipient. Australian orders under AUD $1,000 do not incur duties or GST.
Do you offer local pickup?
No, not at this stage.
Is the packaging gift-ready?
Yes. Every candle arrives in a matte, bright yellow magnetic closure gift box, nested in tissue and hexagonal paper. No plastic bubble wrap.
Do you include gift notes?
Yes. Gift messages added at checkout are handwritten by the artist and included with the order.
Do you accept returns for change of mind?
Yes, within 30 days of delivery. Full details here.
What if my candle arrives damaged?
Email info@postobjects.com within 48 hours with a photo of the damaged candle and a photo of the packaging. We'll replace it, or refund you if that style is out of stock.
What if my parcel is delayed or lost?
If tracking hasn't updated for more than 3 working days, contact us and we'll investigate.
Can I change or cancel my order?
If your order hasn't been packed, we can usually update details or cancel it. Once it's with the courier, changes aren't possible.
Can I add items to an existing order?
Not at the moment. You'll need to place a new order.
Do you send order confirmation emails?
Yes. You'll receive one after checkout and another when your order is dispatched.
Why does my candle look slightly different from the photos?
Small variations in texture and finish occur naturally between batches. If there is a mark from damage in shipping, please let us know and we'll do our best to put it right.
Do you restock sold-out forms?
Some forms return; others may be paused or retired.
Are the candles scented?
No. All current forms are unscented unless stated.
What wax do you use?
A soy blend, chosen for detail and stability.
How should I burn the candle safely?
Please read our full Candle Care guide before lighting. In short:
- These candles burn unpredictably; shape and flow will shift.
- Always place them on a large, non-flammable, heat-resistant surface.
- Keep burns short and never leave them unattended.
- You can slow wax flow by extinguishing and plugging cascades, but it goes against how the forms are designed to behave.
- A natural white bloom can appear; remove it with gentle heat, such as a hairdryer on low.
- Stop burning before the wick reaches the base.
Why don't you list burn times?
Burn times vary too much to be accurate. These objects are designed to change, not to burn in a predictable way.
How do I remove dust?
Use a soft, dry cloth or brush. For a refreshed surface, lightly warm the candle with a hairdryer on low, moving constantly.
Can these candles melt or deform in sunlight?
Yes. Prolonged direct sun or high temperatures can soften or warp the form. They don't need to be stored somewhere cool; just keep them out of hot environments.