Can I change or cancel my order?
If your order hasn't been packed, we can usually update details or cancel it. Once it's with the courier, changes aren't possible.

Can I add items to an existing order?
Not at the moment. You'll need to place a new order.

Do you send order confirmation emails?
Yes. You'll receive one after checkout and another when your order is dispatched.

Where do you ship?
We ship worldwide, including New Zealand, Australia, Asia, Europe, the UK, US and Canada.

How much is shipping?
Shipping rates are shown in your local currency at checkout. Full details are available on our Shipping page.

How long does shipping take?

New Zealand:
1-2 working days (metro), plus 1-2 working days for rural addresses.

Australia:
3-6 working days.

Asia, Europe, UK, US and Canada:
3-10 business days.

Delivery estimates are provided by the courier and don't include our packing time.

Can I track my order?
Yes. All orders include tracking.

Will I have to pay customs or duties?

Duties and taxes may apply to international orders and are the responsibility of the recipient.

Do you offer local pickup?
No, not at this stage.

Is the packaging gift-ready?
Yes. Our magnetic closure boxes are beautiful clean and gift-worthy.

Do you include gift notes?
Not yet, but coming soon.

Do you accept returns for change of mind?
Were such a small company that we don't have the capacity at this stage to offer returns or exchanges for change-of-mind purchases. If you would like additional images or video of the product before purchase please get in touch info@postobjects.com

What if my candle arrives damaged?

Email info@postobjects.com within 48 hours with:
- A photo of the damaged candle
- A photo of the packaging/box

We'll replace it or refund you if that specific style is out of stock.

What if my parcel is delayed or lost?
If tracking hasn't updated for more than 3 working days, contact us and we'll investigate.

Why does my candle look slightly different from the photos?
Small variations in texture and finish occur naturally between batches. If there is a mark from damage in shipping please do let us know and we will do our best to rectify the situation.

Do you restock sold-out forms?
Some forms return; others may be paused or retired.

Are the candles scented?
No. All current forms are unscented unless stated.

What wax do you use?
A high-quality soy blend chosen for detail and stability.

How should I burn the candle safely?
Please read our full Candle Care guide before lighting.

- These candles burn unpredictably; shape and flow will shift.

- Always place them on a large, non-flammable, heat-resistant surface.

- Keep burns short and never leave them unattended.

- You can slow wax flow by extinguishing and plugging cascades, but it goes against how the forms are designed to behave.

- A natural white bloom can appear and can be removed with gentle heat.

- Stop burning before the wick reaches the base.

Where can I read the full Candle Care guide?
You can find it here: [Candle Care](https://postobjects.com/pages/candle-care)

Why don't you list burn times?
Burn times vary too much to be accurate. These objects are designed to change, not to burn in a predictable way.

How do I remove dust?
Use a soft, dry cloth or brush. For a refreshed surface, lightly warm the candle with a hairdryer on low, moving constantly.

Can these candles melt or deform in sunlight?
Yes. Prolonged direct sun or high temperatures can soften or warp the form. They don't need to be stored somewhere cool, just keep them out of hot environments.