Returns process

Some objects take a while to settle in. If yours arrives and it's not the one, you're welcome to send it back.

Let us know first. Email info@postobjects.com within 30 days of delivery, including your order number. Please wait for our confirmation before sending anything back.

Return shipping. Return shipping costs are covered by you, and the item needs to reach our studio within 30 days of our confirmation. Please use a tracked, insured courier, as we can't take responsibility for items lost or damaged in transit.

Pack it like it matters. Items must be unused, in their original packaging, and in the condition they arrived. These are hand-poured wax, not paperbacks, so please pad them well so nothing can move.

Unburnt only. We're unable to accept items that are used, marked or damaged. If an item arrives broken due to how it was packed, we won't be able to offer a refund.

Refund. Once your return has arrived and been checked, we'll confirm your refund, minus original shipping costs.

Sale items and commissions are final sale and aren't eligible for change-of-mind returns.

This doesn't affect your rights under the Consumer Guarantees Act. If something arrives faulty or not as described, that's handled separately, and at our cost.