Let us know first.
Email info@postobjects.com within 14 days of receiving your order, including your order number. Please wait for our confirmation before sending anything back.

Return shipping is at your cost.
The item needs to be back at our studio within 30 days of receiving your order. Please use a trackable, insured courier as we can't take responsibility for items lost or damaged on the way back to us.

Pack it like it's precious.
Items must be returned in their original packaging, or something equally protective, unused, and in the same condition you received them. Our ceramics and candles are handmade and breakable, so please box them properly with plenty of padding so nothing can move around in transit.

No damage, no wear.
We're not able to accept items that arrive damaged, marked, or showing signs of use. If something arrives broken because of how it was packed, we won't be able to offer a refund.

Refund.
Once we've received and checked over your return, we'll be in touch to confirm your refund, minus original shipping costs.

Sale items and commissions are final sale and aren't eligible for change of mind returns.

This doesn't affect your rights under the Consumer Guarantees Act if something arrives faulty or not as described. Those are handled separately, and at our cost.